Dubai The Palm Panorama 17 Minutes Helicopter Tour with Private Transfer

RESERVATION CONFIRMATION:
Upon the receipt of a booking request and payment confirmation, AC will confirm the reservation, verify your reservation, and furnish you with comprehensive tour particulars, encompassing the date, time, and duration thereof. Also, for flying a minimum of 2 people,

PAYMENT REQUIREMENT:
The Customers must make the full payment at the time of booking.

PERSONAL INFORMATION:
The Customer must provide AC with their identity, age, and any special requirements, if necessary. They will also adhere to the operator's policies, including baggage restrictions, seatbelt usage, and any other rules set forth by the carrier, and shall not damage AC's assets.

PHYSICAL CONDITIONS:
Customers with certain medical conditions, disabilities, or expectant mothers are not preferred for the tour. It is incumbent upon them to verify that they are physically capable of participating in the tour and get a confirmation from any medical practitioner prior to the tour.
Weight restrictions may apply to each helicopter based on its seating configuration and the pilot’s decision on boarding will be final. For safety and smooth travel, our weight limit per passenger would be 105kg.
AGE RESTRICTIONS:
Children under the age of two are not allowed to travel, while those aged two and above must purchase a full ticket. They are neither allowed to sit on a lap nor allowed to fly alone until the age of 12.

FORBIDDEN ITEMS:
The Customers will be informed of the categorically forbidden items carried on board AC helicopters. AC's ground personnel's determination with respect to restricting prohibited items on the flight shall be conclusive and binding. AC shall provide locker facilities for safeguarding the Customers' valuables.

DRESS CODE:
Passengers must wear comfortable and ethically good attire and accessories.

INSURANCE:
All Customers will mandatorily be covered by AC insurance as a part of the service.

TIMINGS/SCHEDULE:
The Customer must arrive at the time specified in the confirmation document and/or 45 minutes before the aircraft's scheduled time, along with a valid ID card.

PHOTOGRAPHY AND VIDEO:
Only mobile phone cameras and small digital cameras are permitted.
Filming and professional camera equipment are not permitted on board without obtaining proper written approvals from the appropriate Dubai Authorities. Compliance with these restrictions is mandatory.
The company reserves the right to utilize acquired photos or videos for personal promotion on social media and other platforms. This may include showcasing the experiences of our passengers and contributing to the marketing of our services.

CUSTOMER CANCELLATION:
If a booking is canceled more than forty-eight (48) hours in advance of the original scheduled departure time, no charges will be applied, and a full refund will be promptly processed.
For cancellations made within forty-eight (48) hours but over twenty-four (24) hours before the originally scheduled departure time, a cancellation fee equal to 50% of the booked cost will be imposed, and the remaining amount will be refunded to you.
If you cancel within twenty-four (24) hours of the scheduled departure time, you will be charged the full reserved price, constituting 100%, and no refund will be granted.
Passengers who fail to appear for their scheduled flight without prior notice will be billed the full fare, and no refunds will be issued unless alternative arrangements are expressly agreed upon at the sole discretion of the Company.
RESCHEDULING:
AC shall bear the responsibility of rescheduling the tour or refunding if a delay or cancellation occurs either wholly or partially through poor weather conditions or other external facts. AC hereby asserts its prerogative to adjust, revise schedules, or defer any aircraft on account of conditions such as meteorological factors, Air Traffic Control (ATC) delays, Temporary Flight Restrictions (TFRs), or any unforeseen circumstance that is beyond the sphere of control.

TERMS AND CONDITIONS:
AC retains the prerogative to alter, delete, or revise these terms and conditions without prior notification. Any such alterations or revisions shall be legally effective upon their publication on AC’s website.

SUBSTANCES:
AC retains the right to offload any customers without any refund if they are proven to be under the influence of drugs or alcohol, which can be hazardous to the safety of their own or fellow passengers.